Frequently Asked Questions
If you
have questions which are not answered on this page, please email us at
info@thegentlenest.com.
How quickly will I receive my order?
All orders will be processed
and shipped within 48 hours of receipt, Monday through Friday. The Gentle Nest
does not ship on major holidays or on government holidays when the postal service
is closed. Orders shipped to addresses in the United States will either be shipped
via United States Postal Services Priority Mail (smaller items) or UPS Ground
(large items). Orders shipped via Priority Mail should be received in two to three
days. Orders shipped UPS should be received in 5 days.
Will my personal
information be shared with anyone?
No. The Gentle Nest believes that information
personal to you be respected and protected. We do not disclose any information
we collect from you to anyone.
What forms of payment are accepted? How
are payments processed?
We accept Visa, MasterCard, Discover, American
Express and PayPal. All credit card and PayPal payments are processed through
PayPal's secured server.
What is your return policy?
Unwashed,
unworn, unused, or defective merchandise may be return to The Gentle Nest within
14 days from the date of purchase with a copy of the original receipt. Upon receipt
of merchandise, The Gentle Nest will refund your money in the original form of
payment for price paid. Please note that we cannot accept C.O.D. deliveries. We
will only refund shipping charges if we've sent the wrong item, or if the item
sent is defective. To return any Gentle Nest purchase by mail, pack your item(s)
in the original package if possible, and included a copy of the original receipt.
All
items "on sale" are final sales. If you feel that a sale item sent to
you is defective or damaged in some way, please contact us.
Due to the nature
of bedding and undergarments, no returns will be issued for bedding or undergarments.
